How can I return my item?
We're so sorry to hear that you are not happy with your Big Pawfection products. We want you to be 100% satisfied - if you would like to return an item you can do so within 14 days of the delivery date.
To make a return, please complete the returns form below.
A returns label will be emailed to within 1-2 business days. Once you have received your returns label, please follow the instructions to complete your return:
1. Pack the items you’re returning in the original packaging. Item(s) must be returned in the condition sold (unused, unwashed, hair-free and mud-free). We cannot offer a refund on any item(s) that are not in a re-saleable condition, sale items or custom items, unless damaged or faulty.
2. Print your return label* and attach to the packaging, covering any existing labels.
3. Take to your local post office.
*Return Postage will be via the same Royal Mail Tracked Service as your original order. **Original postage costs will not be refunded and the returns postage costs (along with any duties or taxes associated to the return of an international order) will be deducted off any refund, unless an item arrives damaged or faulty (in which case we will require photographic evidence).
**If you qualified for free delivery/shipping, we will also deduct our standard delivery/shipping cost; UK £3.99 | Europe £9.65 | Rest of the World £12.30, when your whole order is returned. This is to cover our initial delivery/shipping cost.
How soon will I get my refund?
Refunds will be processed within 1-2 business days from when we have received your item(s). You will receive an email once your refund has been processed and a credit will automatically be applied to the original method of payment, within 3 - 5 business days.
Any questions about your return should be sent to firstname.lastname@example.org