We're so sorry to hear that you are not happy with your Big Pawfection order. We want you to be 100% satisfied, that is why we offer returns on all orders** (excluding custom products, unless damaged or faulty).
*Please note that like all human attire & accessories, dog attire & accessories are subject to wear and tear and it is the responsibility of the owner to keep an eye on the condition to make sure it is safe for their pup to wear. Design colour may vary slightly across the full collection, depending on fabrics used for each product. We advise that all Dog Attire & Accessories should be removed from your pup when they are unsupervised, to prevent injury / suffocation.
How can I return my order?
If you would like to return your order, please send it to the following address within 14 days of the delivery date:Big Pawfection
Office 126, 14 Chertsey Road
Woking, Surrey, GU21 5AH
In order for us to process your return; Item(s) must still be in perfect condition (unused, unwashed, hair-free and mud-free), packaged in its original packaging and a slip with your order number must be included inside.
**Original postage will not be refunded and the returns postage (along with any duties or taxes associated to the return of an international order) will be deducted off any refund, unless an item arrives damaged or faulty (in which case we will require photographic evidence).
If you choose to return your order using normal untracked delivery, then please ensure you get proof of postage, otherwise we cannot be held responsible if your order goes missing on its return.
How soon will I get my refund?
Refunds will be processed within 5 business days from when we have receive your order. You will receive an email once your refund has been processed and a credit will automatically be applied to the original method of payment, within 10 business days.
Any questions about your return should be sent to firstname.lastname@example.org