Delivery / Shipping Information

We ship worldwide using Royal Mail and deliver within approximately 1-7 business days, depending on the shipping location.  We aim to dispatch all orders placed before 5PM (GMT), within 1-3 business days*. During peak times (such as new collection launches) it can take up to 5 business days to dispatch orders. 

*Please note that all custom products are made to order and are dispatched within 3 - 15 business days. Exact dispatch times stated on the product page.
   
UNITED KINGDOM
 Royal Mail 1st Class Dispatched within 1-3 business days* (Normally arrives within 1-2 business days)

£1.99

FREE on orders over £30 

*In some instances delivery to UK may exceed these times. We cannot be held responsible for any delays caused by Royal Mail; these delays (if any) are out of our control. Please allow up to 15 working days from your dispatch email, for your package to arrive before contacting us at sales@big-pawfection.com 

  
EUROPE
 Royal Mail International Tracked Dispatched within 1-3 business days* (Normally arrives within 3-5 business day )

£9.65

FREE on orders over £60

*In some instances delivery to Europe may exceed these times. We cannot be held responsible for any delays caused by Royal Mail; these delays (if any) are out of our control. Please allow up to 20 business days from your dispatch email, for your package to arrive before contacting us at sales@big-pawfection.com Big Pawfection are not responsible for any Tax and Customs fees imposed during or after shipping . All Tax and Customs fees are the responsibility of the customer. 

 

REST OF THE WORLD
 Royal Mail International Tracked Dispatched within 1-3 business days* (Normally arrives within 6-7 business day )

£12.30

FREE on orders over £60

*In some instances delivery to the Rest of the World may exceed these times. We cannot be held responsible for any delays caused by Royal Mail; these delays (if any) are out of our control. Please allow up to 25 business days from your dispatch email, for your package to arrive before contacting us at sales@big-pawfection.com Big Pawfection are not responsible for any Tax and Customs fees imposed during or after shipping . All Tax and Customs fees are the responsibility of the customer.